Privacy Policy – Logicamed

This Privacy Policy explains how Logicamed (“we”, “us”, “our”) collects, uses, discloses, and safeguards personal data when you visit our website, contact us, or use our products and services in the healthcare and laboratory equipment sector.

By using our website or services, you agree to this Policy.

1) Who We Are & Contact

Controller: Logicamed

Address: United Arab Emirates

Email for privacy matters: info@logicamed.ae

2) Scope

This Policy covers:

Visitors to our website and social pages
Business contacts at customers, prospects, vendors, and partners
Users engaged in our projects (quotation, supply, installation, training, maintenance)
Clients using our wireless/IoT monitoring solutions (e.g., temperature/humidity sensors, gateways, dashboards)

We do not request or require patient-identifiable health information via our website. If a client requires processing of such information, it is governed by a separate written agreement with appropriate safeguards.

3) Data We Collect

a) You provide directly

Contact details (name, business email, phone, company, role)
Inquiry content and meeting notes
Contract/billing details (purchase orders, invoices, shipping)
Service records (installation reports, maintenance tickets, training logs)
Job applications (CVs, cover letters)

b) Collected automatically (online)

Device/usage data (IP address, browser type, pages visited, timestamps, referring URLs)
Cookies and similar technologies (see Cookies below)

c) Monitoring/IoT telemetry (if you use our monitoring services)

Environmental values (e.g., temperature/humidity), timestamps, device IDs, site labels
System events (e.g., sensor/gateway status, battery, connectivity) Telemetry is not designed to include patient data.

4) How We Use Data

Provide and support services: respond to inquiries, prepare quotes, fulfill orders, deliver, install, train, and maintain equipment
Operate monitoring platforms: collect telemetry, generate alerts, provide dashboards and reports
Account management and billing
Security, fraud prevention, troubleshooting, and service integrity
Legal and compliance obligations and enforcement of agreements
Service notifications and (where permitted) product updates or newsletters—unsubscribe anytime

5) Legal Bases

We rely on one or more of the following, as applicable: performance of a contract, legitimate interests (e.g., to operate and secure our services, manage B2B relationships), consent (e.g., certain cookies/marketing), and legal obligations.

6) Sharing & Disclosure

We do not sell personal data. We may share limited data with:

Service providers (hosting/cloud, analytics, communication, logistics, installers/technicians, calibration labs, customer support tools) under confidentiality and data-processing terms
Partners/distributors/manufacturers to fulfill quotations, deliveries, warranty, and support
Authorities or third parties where required by law or to protect rights, safety, and property
Another organization in case of a merger, acquisition, or reorganization
Others when you ask us to or consent

7) International Transfers

Where data is transferred across borders, we use appropriate safeguards designed to protect it in line with applicable data-protection requirements.

8) Retention

Contracts and service records are typically retained for business and legal purposes for an appropriate period (often several years) and then deleted or archived securely.
Monitoring telemetry is retained for the duration needed to provide the service and meet compliance or client requirements, then deleted or anonymized.
Marketing contacts are kept until you unsubscribe or become inactive, then minimized or removed. We may retain information longer to meet legal, tax, audit, or dispute-resolution obligations.

9) Security

We apply organizational, technical, and physical safeguards, including role-based access, encryption in transit, logging, and staff awareness. No system is completely secure; if a data incident occurs, we will act promptly and notify affected parties as required.

10) Your Rights

Subject to local laws, you may have rights to access, correct, delete, restrict or object to processing, obtain a copy (portability) of certain data, and withdraw consent where processing is based on consent. To exercise rights, email info@logicamed.ae. We may need to verify your identity before fulfilling a request.

11) Cookies & Similar Technologies

We use necessary cookies to operate the site and may use analytics or functionality cookies to understand usage and improve performance. You can manage cookies via your browser settings and, where presented, our cookie preference tools. Disabling some cookies may affect site functionality.

12) Third-Party Links

Our website may link to third-party sites or services. Their privacy practices are not covered by this Policy. Review their policies before providing personal data.

13) Children’s Privacy

Our website and services target business users. We do not knowingly collect personal data from children.

14) Roles in Monitoring Services

For website, sales, support, and general service data, Logicamed acts as Controller.

For monitoring telemetry and any client-uploaded data, we generally act as a Processor on behalf of the client and process data according to the client’s instructions and our agreement.

15) Changes to This Policy

We may update this Policy from time to time. The “Last updated” date reflects the current version. Continued use of our website or services means you accept any changes.

16) Contact

For any questions or requests about this Policy or your data, contact: info@logicamed.ae.